Our Commitment to Your Satisfaction
At Induction Cooktop Store, we approach customer satisfaction with the same precision engineering and commitment to excellence that defines our premium kitchen appliances. Just as our Black Matte, White Matte, and Studio Collection products represent the pinnacle of culinary innovation, our returns policy reflects our unwavering dedication to ensuring your complete satisfaction with every purchase.
We understand that selecting the perfect induction cooktop for your kitchen is an important decision. Whether you’ve chosen from our sophisticated Stainless Steel series, our innovative CrownSound™ technology line, or our versatile Outdoor Compatible Appliances, we stand behind the quality of every product we offer.
Return & Exchange Eligibility
Eligible for Return/Exchange:
Non-Returnable Items:
Return Process – Step by Step
Contact our customer service team within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
Our team will review your request and provide a Return Authorization Number (RAN) and shipping instructions within 1-2 business days, consistent with our quality verification standards.
Securely pack the product in its original packaging with all included accessories, manuals, and documentation. Include a copy of your original invoice.
Ship the package to our address using a trackable shipping method. We recommend insuring the package for its full value.
Once received, our team will inspect the item and process your refund or exchange within 3-5 business days.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear Induction Cooktop Store Customer Service Team,
I would like to request a [return/exchange] for my recent purchase.
Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Product(s) to Return: [Product Name and Model]
Reason for Return: [Please specify – wrong size, defective, changed mind, etc.]
Preferred Resolution:
[ ] Refund to original payment method [ ] Exchange for [Alternative Product] [ ] Store creditContact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
I have read and understand the returns policy and confirm the product is in its original condition with all packaging and accessories.
Thank you for your assistance,
[Your Name]Refund Timeline & Methods
Refund Processing Time:
Refund Methods:
Exchange Process
For exchanges, follow the same process as returns. Once we receive your returned item, we will ship the replacement product using the same shipping method as your original order:
If the exchange item is of higher value, you will be invoiced for the difference. For lower-value exchanges, you will receive a refund for the price difference.
Contact Our Customer Service Team
For questions about returns, exchanges, or any other concerns, our dedicated team is here to help with the same attention to detail that characterizes our meticulous quality verification process.
Email: [email protected]
Address: 780 Holden Street, San Diego, US 92103
Response Time: We typically respond to all inquiries within 1-2 business days
At Induction Cooktop Store, we’re committed to ensuring your complete satisfaction with both our products and service, reflecting the same precision and excellence found in our Black Matte, CrownSound™, and Studio Collection offerings.