Precision Service to Match Our Premium Products

Shipping Information

Order Processing Time

All orders are processed with the same meticulous attention to detail that defines our premium kitchen appliances. Your order will be processed within 1-2 business days before shipment.

Shipping Methods & Delivery Times

Standard Shipping – $12.95

• Carrier: DHL or FedEx

• Delivery Time: 10-15 business days after shipment

• Recommended for time-sensitive orders

Free Shipping

• Available for orders over $50

• Carrier: EMS

• Delivery Time: 15-25 business days after shipment

• Perfect for budget-conscious customers

Note: Delivery times are estimates and may vary based on destination and customs processing. We do not ship to certain remote areas and parts of Asia.

Returns & Exchanges Policy

At Induction Cooktop Store, we approach customer satisfaction with the same precision engineering that defines our premium kitchen appliances. Our returns policy reflects our unwavering dedication to ensuring your complete satisfaction with every purchase.

Return & Exchange Eligibility

Eligible for Return/Exchange:

  • Products in original condition with all packaging, manuals, and accessories intact
  • Items returned within 15 days of receipt
  • Products that are unused and in resalable condition
  • Items with manufacturing defects or damage during shipping

Non-Returnable Items:

  • Products that have been used, installed, or show signs of wear
  • Items missing original packaging, manuals, or accessories
  • Custom or specially ordered products from our Studio Collection
  • Opened software or digital products
  • Final sale items clearly marked as non-returnable

Special Note on Premium Products

Due to the sophisticated engineering of our CrownSound™ technology products and the custom nature of our Studio Collection, these items may have specific return restrictions. Please contact our customer service team for detailed information about returning these premium products.

Return Process – Step by Step

Step 1: Initiate Your Return Request

Contact our customer service team within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

Step 2: Receive Return Authorization

Our team will review your request and provide a Return Authorization Number (RAN) and shipping instructions within 1-2 business days, consistent with our quality verification standards.

Step 3: Package Your Item

Securely pack the product in its original packaging with all included accessories, manuals, and documentation. Include a copy of your original invoice.

Step 4: Ship Your Return

Ship the package to our address using a trackable shipping method. We recommend insuring the package for its full value.

Step 5: Processing & Refund

Once received, our team will inspect the item and process your refund or exchange within 3-5 business days.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]


Dear Induction Cooktop Store Customer Service Team,


I would like to request a [return/exchange] for my recent purchase.


Order Information:

Order Number: [Your Order Number]

Order Date: [Date of Purchase]

Product(s) to Return: [Product Name and Model]

Reason for Return: [Please specify – wrong size, defective, changed mind, etc.]

Preferred Resolution:

[ ] Refund to original payment method

[ ] Exchange for [Alternative Product] [ ] Store credit


Contact Information:

Full Name: [Your Full Name]

Email: [Your Email Address]

Phone: [Your Phone Number]

I have read and understand the returns policy and confirm the product is in its original condition with all packaging and accessories.


Thank you for your assistance,

[Your Name]

Refund Timeline & Methods

Refund Processing Time:

  • Refunds are processed within 3-5 business days after we receive and inspect your returned item
  • The total processing time, including shipping, typically takes 2-3 weeks

Refund Methods:

  • Credit Card Payments (Visa, MasterCard, JCB): Refunded to your original card – appears in 5-10 business days depending on your bank
  • PayPal Payments: Refunded to your PayPal account – typically within 3-5 business days

Note: Original shipping fees are non-refundable unless the return is due to our error or a defective product. Return shipping costs are the responsibility of the customer, except in cases of wrong item shipped or defective products.

Exchange Process

For exchanges, follow the same process as returns. Once we receive your returned item, we will ship the replacement product using the same shipping method as your original order:

  • Standard Shipping: DHL or FedEx – 10-15 business days after processing
  • Free Shipping: EMS – 15-25 business days after processing

If the exchange item is of higher value, you will be invoiced for the difference. For lower-value exchanges, you will receive a refund for the price difference.

Contact Our Customer Service Team

For questions about returns, exchanges, or any other concerns, our dedicated team is here to help with the same attention to detail that characterizes our meticulous quality verification process.

Email: [email protected]

Address: 780 Holden Street, San Diego, US 92103

Response Time: We typically respond to all inquiries within 1-2 business days

Last Updated: January 2024

At Induction Cooktop Store, we’re committed to ensuring your complete satisfaction with both our products and service, reflecting the same precision and excellence found in our Black Matte, CrownSound™, and Studio Collection offerings.